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It was well worth the $30 to get back my cherished texts, pictures, and notes. I had read every article, tech blog, and Apple support answer stock firmware file I could find to fix my “incompatible” iPhone backup and had tried everything. I was pulling my hair out and thinking I had just lost everything. You have to press the “Volume Up” button and release it quickly. Press the “Volume Down” button and release it quickly. Lastly, you should press and hold the side button; release it once the Apple logo shows on your screen.

They could not use their backup files until they fully disabled their malware and antivirus protection. So, if you are still getting the same error, try turning off your antivirus software while performing any backup or restore. This one is pretty easy to perform, as long as you can use your iDevice to create another backup.

If firmware corrupt or compatibility error is still testing your patience and not going away, try reinstalling the iTunes/Finder. Sometimes iTunes/Finder configuration doesn’t match firmware files and iTunes/Finder upgradation can not solve the solution. After reinstalling the the latest iTunes/Finder, try to update or restore your iPhone again.

We describe how the first technique below, and our guide on backup recovery covers the second technique. Randall Blackburn has worked for several Fortune 1000 companies as a technical writer over the past seven years. He has produced a wide variety of technical documentation, including detailed programming specifications and research papers. Randall has also acquired several years’ experience writing web content.

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And you can only contact Apple Support for help. Press and hold Sleep/Wake and Home buttons for about 10 seconds, release the Sleep/Wake button and keep holding Home button until iTunes detects the iPhone in recovery mode.

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